Do I need to register before purchase?

Yes, you need to register before making a purchase to enjoy additional discounts and benefits. By creating an account, you will also have access to exclusive promotions, faster checkout, and the ability to track your order history.

How do I register an account?

Click on the account icon on the top right corner and sign up.

I cannot find an item on the website, what should I do?

You can drop us a note on our Contact us or reach out to our team at 03-5611 0181 or 012-235 8535 (Whatsapp).

What is the order process like?

• Step 1: Search products, select your desired product/s.
• Step 2: Add product/s to the shopping cart.
• Step 3: Checkout with the shopping cart, the shipping cost will then be shown and complete payment using your preferred payment methods.

What are the payment methods available?

We accept payments via Mastercard, Visa credit, debit cards, online banking and selected e-wallets payment methods. No cash on delivery, partial payment or instalment is accepted. Payment Gateway Provider: iPay88

Is the payment process secure?

All online payment information is seamlessly and securely processed via our Payment Gateway Provider: iPay88. No financial information can be accessed by Wastech throughout the entire payment process. For more information on iPay88, please visit https://www.ipay88.com/ to find out more.

How do I check on the status of my order?

For self-pick-up: Sign in to your account and click on "My Orders", your orders are ready to pick up once the status shown as “Ready to Pick Up”. For delivery: Sign in to your account and click on "My Orders", you'll be able to see all of your previous orders and your current order/s status.

What is the estimated delivery time?

Order shall be delivered to your doorstep within 3 to 7 working days upon confirmation of payment. However, for bulk order, it may take up to 10 working days.

What is the estimated delivery time?

Order shall be delivered to your doorstep within 3 to 7 working days upon confirmation of payment. However, for bulk order, it may take up to 10 working days.

How soon will my order be ready for self-pick-up?

Your order can be ready for collection within 3 to 7 working days. You may always check the order status on “My Orders”.

Can I change the location for self-pick-up?

Currently only one location available for self-pick-up which is at our Subang Hi-Tech warehouse. For more assistance, you may get in touch with our team at 03-5611 0181 / 012-235 8535 (Whatsapp) or email us at admin@wastech.com.my

Is the delivery area limited to specific regions?

We strive to offer our products to as many customers as possible, but unfortunately, we currently do not offer delivery to all areas. We deliver to all places in Malaysia except Sabah, Labuan and restricted NO-delivery areas.

NO-delivery areas are due to restrictions and limitations (placed by certain institutions and organisations), and examples of such areas are:

Military and army base camps
Free Trade Zones
P.O. Box Addresses

Please view our shipping policy here: https://development.wastechgrow.com.my/shipping-policy

However, we are always happy to discuss alternative arrangements with interested customers. If you are in a no-delivery area or for international delivery, please feel free to reach out to our team at 03-5611 0181 or 012-235 8535 (Whatsapp) and we will do our best to accommodate you. We may be able to arrange for local pickup or work with a third-party delivery service to get our products to you. Please don't hesitate to contact us to discuss your options further.

Am I able to cancel my order?

You will NOT be able to cancel your order once payment is made. For assistance, you may get in touch with our team at 03-5611 0181 or 012-235 8535 (Whatsapp). during our working hours or email us at admin@wastech.com.my.

What if the item I ordered ran out of stock?

Our team will contact you within 1-2 working days to resolve this.

What if the item I ordered ran out of stock?

Our team will contact you within 1-2 working days to resolve this.

Am I able to exchange or refund my product after purchase?

You may refer to our return & refund policy for more details. (Policy link to be inserted here**)